AuXiLiuM ~ Your Trusted Back-Office Partner
THE AGENCY. WHO WE ARE
We are AuXiLiuM!
Auxilium Solutions drives internal processes by setting a clear, measurable standard of performance. Our intention is to provide the customer with an expectation of service within a known timescale and the ability to monitor when service levels are not being met.
A responsible outsourcing company can help take your back-end processes and streamline them to give your business real benefits and improved profitability. We allow you to focus on your core business including growing your customers rather than on high-volume, process-oriented tasks that we can perform equally, if not more efficiently. Helping you be more strategically oriented is what we do.
WHY CHOOSE US
Keeping customers happy and making sure they’re heard is a pillar of every strong company. It’s definitely not a one size fits all solution. Do customers need assistance at times when your staff is not available? Do customers require service at a volume your current staff cannot provide? You can get the amount of service that fits your company best at the times you need it. Your customers depend on you to provide them with excellent customer service, and Auxilium Solutions can do that. Our focus is on the interactions that your customers have with your products and we are aiming to fulfill their needs.
Regulatory compliance describes the goal that organizations aspire to achieve in their efforts to ensure that they are aware of and take steps to comply with relevant laws, policies, and regulations.
Auxilium Solutions offers comprehensive design and implementation of compliance management systems, specialized skills training, and evaluations of existing systems and processes. Getting help with compliance can increase efficiency in your business by decreasing the amount of documentation required by regulatory bodies that you or your employees must personally administer and oversee.
Having a strong compliance posture builds customer trust and brand loyalty, which means lasting and positive business relationships. In fact, consumers gravitate towards brands that publicize their compliance practices and studies also show that companies able to link business risks with strategic imperatives tend to achieve a better profit margin growth. Let us show you how.
OUR SERVICES
Have a project for us? Call us now!
OUR STORY
Auxilium Solutions LLC.
Auxilium Solutions was formulated on a concept: a back office service provider that doesn’t only provide support to the customers, but also contributes towards the strategic goals of the company by providing day-to-day guidance to the customers in order to makes those activities part of the organization’s mission. To personalise our service offerings and deliveries to better increase customer satisfaction and the service experience in an eco-friendly and virtually paperless environment, was the dream.
Today, Auxilium Solutions is a boutique size firm on a mission: If you’re selling a commodity, you need to make yourself stand out. In addition to a great product at an affordable price, the consumer requires excellent customer service and nothing less. Auxilium Solutions is dedicated to helping your back office run as smoothly and efficiently as possible.
OUR SPECIALISTS
Happy customers are a lot more likely to tell their friends—on average, happy customers tell nine people about their experiences with a company. Our Specialists attract potential customers by answering product and service questions and suggesting information about other products and services. They process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Our skills and experience ensure that your company delivers the highest standards of service to your customers.
OUR PROCESS
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First Contact
24/7 USA based call support
Discussion & Planning
Together, wee develop an in depth understanding of your business, culture, work processes and what it is that you want to do.
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Final Strategy
We design and establish the systems to deliver the services you need including: IT, people, workflow, reporting, service benchmarks and quality control.
Implementation
We recruit the best people and then train, deploy and manage them as well to deliver the ideal back office service to your business. Our fulfillment services provide receiving, processing and delivery on behalf of your company.
Control
The Auxilium Solutions Relationship Manager is your concierge to our transparent process and manages your team, assesses infrastructure, maintains communication flow, audits and measures ROI Service Level Agreements , manages boundaries and expectations, customer commitments and clearly defined promises which reduce the chances of disappointing a customer.
CONTACT INFO
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